Returns & Refunds policy

Thank you for shopping with Mediternal. Your satisfaction is our top priority, and we are committed to ensuring a seamless and transparent shopping experience for all our customers.

At Mediternal, we partner with Amazon Marketplace for the sale and distribution of our products. To simplify the process and provide the best customer service, all returns and refunds are handled directly through Amazon.

If you need to return a product or request a refund, please follow these steps:

1. Log in to Your Amazon Account:
   Visit Amazon.com and log in to the account you used to purchase your Mediternal product.

2. Locate Your Order:
   Navigate to the “Your Orders” section and find the order containing the product you wish to return.

3. Initiate a Return:
   Select the item and click on the “Return or Replace Items” button. Follow Amazon’s instructions to arrange your return.

4. Prepare the Item for Return:
   Package the product securely to prevent damage during transit. Use the return label provided by Amazon.

5. Condition and Packaging:

   To comply with our return and refund policy for perishable goods, all items must remain in their original packaging, unsealed, and unopened to be eligible for a return or refund.

6. Receive Your Refund or Replacement:
   Refunds and replacements are processed by Amazon according to their policies and timelines.

Important Notes

• All returns and refunds must comply with Amazon’s Return and Refund Policy. Please review their guidelines for eligibility, timeframes, and applicable conditions.

• Mediternal does not process returns, exchanges, or refunds directly. All such inquiries must be handled through Amazon.

• Returns must be initiated within 30 days of receiving the product.

• Items must be in their original condition, including packaging, with all seals unbroken and tags intact.

• Perishable goods or consumables are eligible for return only if they remain unopened and unused.

• Refunds will be processed once the returned item is received and inspected.

• Shipping and handling fees for returns may apply unless otherwise specified.

Contact Amazon Support

For assistance with your return or refund, you can contact Amazon Customer Support through their Help Center.

We appreciate your understanding and cooperation in using Amazon’s trusted return process. If you have any questions or concerns about Mediternal products, feel free to reach out to us at support@mediternal.com, and we’ll be happy to assist!

Thank you for choosing Mediternal – where your health and beauty are our mission.